These Terms of Service ("Terms") govern your access to and use of Traccart's software platform, website, and related services (collectively, the "Service"), provided by Traccart ("we," "our," or "us").
By creating an account or using the Service, you agree to these Terms. If you are using Traccart on behalf of a hotel, company, or other organization, you represent that you have authority to bind that organization to these Terms.
Traccart is a real-time asset tracking platform for the hospitality industry. The Service includes:
To use Traccart, you must create an account with accurate and complete information. You are responsible for maintaining the confidentiality of your login credentials and for all activity that occurs under your account.
You must notify us immediately at sales@traccart.com if you believe your account has been compromised. We are not liable for losses caused by unauthorized use of your account.
Each hotel property requires its own account. You may not share account credentials across multiple properties or organizations without our written consent.
You agree to use the Service only for lawful purposes and in accordance with these Terms. You agree not to:
We reserve the right to suspend or terminate accounts that violate these terms without prior notice.
Traccart hardware trackers are sold or leased separately from the software subscription. By using Traccart hardware, you agree to:
Hardware is provided "as-is" for use with the Traccart platform. We are not responsible for damage caused by misuse, unauthorized modification, or use outside of intended conditions.
Access to Traccart requires a paid subscription. Subscription pricing is based on property size (number of rooms) and number of tracked assets, as described on our pricing page.
Subscriptions are available on 6-month or 12-month plans, billed monthly or prepaid annually as agreed at signup. All fees are due in advance. Failure to pay may result in suspension of access to the Service.
We do not offer refunds for partial billing periods. If you cancel your subscription, you will retain access through the end of your current billing period.
You own the data you and your staff input into Traccart, including hotel configuration, cart names, and staff records. You grant us a limited license to store and process this data solely to provide the Service.
Anonymized, aggregated usage data (with no personally identifiable information) may be used to improve the platform.
Upon cancellation, you may request an export of your data within 30 days. After that period, we may delete your data from our systems in accordance with our Privacy Policy.
All software, firmware, documentation, and other materials provided by Traccart are our exclusive property and are protected by copyright, trademark, and other applicable laws. These Terms do not grant you any rights to our intellectual property beyond the limited license to use the Service during an active subscription.
The Traccart name, logo, and branding are trademarks of Traccart. You may not use our trademarks without prior written permission.
We strive to maintain high availability for the Traccart platform. However, we do not guarantee uninterrupted access. Scheduled maintenance, infrastructure outages, or events beyond our control may cause temporary downtime.
We will make reasonable efforts to notify customers in advance of planned maintenance windows. We are not liable for losses resulting from service interruptions.
To the maximum extent permitted by applicable law, Traccart shall not be liable for any indirect, incidental, special, consequential, or punitive damages, including but not limited to loss of revenue, loss of data, or loss of business opportunities, arising from your use of or inability to use the Service.
Our total cumulative liability to you for any claims arising under these Terms shall not exceed the total fees you paid to Traccart in the twelve (12) months preceding the claim.
Traccart is a tracking and monitoring tool. We are not responsible for physical loss, theft, or damage to assets that occurs regardless of the Service's operation.
The Service is provided "as is" and "as available" without warranties of any kind, whether express or implied. We disclaim all implied warranties of merchantability, fitness for a particular purpose, and non-infringement.
We do not warrant that the Service will be error-free, that defects will be corrected, or that the platform is free of viruses or other harmful components.
Either party may terminate the agreement at any time. You may cancel your subscription through your account settings or by contacting us. We may suspend or terminate your account immediately if you breach these Terms, fail to pay, or engage in conduct that harms Traccart or other customers.
Upon termination, your access to the Service will end. Sections of these Terms that by their nature should survive termination (including intellectual property, limitation of liability, and dispute resolution) will remain in effect.
These Terms are governed by the laws of the State of Florida, United States, without regard to its conflict of law provisions. Any disputes arising under these Terms shall be subject to the exclusive jurisdiction of the courts located in Florida.
We may update these Terms from time to time. When we make material changes, we will notify account administrators by email at least 14 days before the changes take effect. Continued use of the Service after the effective date constitutes your acceptance of the revised Terms.